Policies and Procedures
At Tanya Tones, my goal is to provide exceptional hair services while ensuring a seamless and enjoyable experience for all my clients. To maintain the highest level of professionalism and respect for everyone’s time, please review the following policies and procedures:
Appointment Policies
Booking Appointments: All appointments must be scheduled in advance through my online booking system or via direct contact. A deposit may be required to secure your spot.
Late Arrivals: If you arrive more than 15 minutes late, your appointment may need to be rescheduled or adjusted to fit the remaining time.
Cancellations: I kindly request at least 72 hours' notice for cancellations or rescheduling. Appointments canceled with less notice may result in a cancellation fee.
Deposits and Payments
Deposits: A non-refundable deposit may be required for certain services, including color corrections and hair extensions. This deposit will go toward the total service cost.
Payment Methods: I accept cash, credit/debit cards, and digital payment options like [e.g., Venmo or Cash App]. Full payment is due at the time of service.
Extension and Color Services
Consultations Required: For extensions and major color services, I require a consultation to assess your hair and discuss your goals. This ensures I deliver the best results tailored to you.
Hair Extension Maintenance: Regular maintenance appointments are necessary to keep your extensions in great condition. I’ll provide you with a personalized maintenance schedule.
Color Corrections: Due to the complexity of color corrections, multiple sessions may be needed to achieve the desired result while preserving your hair’s health.
Salon Etiquette
Arrival: Please arrive with clean, dry hair unless otherwise instructed. This allows me to focus more time on your service.
Guests and Children: To maintain a relaxing environment, I ask that only clients receiving services come to the appointment.
Communication: Share your preferences and concerns openly. I want you to leave feeling completely satisfied with your look.
Refunds and Adjustments
Service Adjustments: If you’re not satisfied with your service, please let me know within 7 days. I’ll be happy to make arrangements for a color correction.
Refunds: Due to the time and effort invested in each service, I do not offer refunds.
Health and Safety
Illness Policy: If you’re feeling unwell, please reschedule your appointment to protect the health of myself and other clients.
Product Sensitivities: Inform me of any allergies or sensitivities prior to your appointment. I’ll adjust products accordingly to ensure your comfort.
By booking an appointment with Tanya Tones, you agree to these policies. These guidelines allow me to serve all my clients efficiently while delivering the highest quality results.
Thank you for choosing Tanya Tones—I look forward to helping you achieve your hair goals!